FAQ: what doctors ask us.

Three things a colleague notices in the first week. Your billing is checked against the CNS rules as you type it, instead of coming back rejected. Cancellations refill themselves from the waiting list instead of leaving a chair empty. And it opens in a browser, at the practice, at home, on your phone, with no server and no remote desktop.

The admin moves out of your evenings and into the moment of care. Mémoires, devis and prescriptions leave while the patient is still at the desk. Your assistant picks up tasks you assign on a patient file and you can see they were done. Reception runs the day from one screen showing who is expected, who is checked in and who is waiting. The month stops ending with a pile of paperwork, because the paperwork left with each patient.

Mostly by not losing what you already earned. Clinico checks your billing against the CNS rules as you enter it, so mémoires that would have come back rejected get corrected before they leave. Add the chairs that stay full because the waiting list refills cancellations on its own, and the unpaid invoices you work down from a live list all month rather than discovering in a month-end export.

The CNS nomenclature is the foundation rather than a translation layer. Codes, coefficients and lettre-clé pricing, the official mémoire and devis templates, prior authorisations, the national medication list, PID and Remboursement digitalisé all behave the way they do here. When a foreign product adapts for Luxembourg, every rule change reaches you late. Clinico has no parent product to wait for.

Practices across Luxembourg, several of them moved over from older systems with their full history intact. Clinico is on the Agence eSanté's SONS V2 list for PID V2 and Remboursement digitalisé, which is public and takes a minute to check. And it was built alongside a working Luxembourg dental practice, so the dental chart, the devis flow and the day list come from real use rather than a specification.

The waiting list that matches patients to a freed slot by priority and duration on its own. Task delegation on a patient file, so you hand work to your assistant and can see it was done. An interface each user sets in their own language, Luxembourgish and Portuguese included. And it runs on a Mac, an iPad or a phone, which most dental software here still cannot say.

Pricing in this market is quote-only almost everywhere, so compare the all-in figure rather than the headline. Clinico is one simple monthly price based on the number of full-time practitioners and clinics, with unlimited users, appointments, rooms and every feature included. You'll have your exact number after one call, in writing.

Yes. We do a 30-minute guided demo on your own workflows: agenda, dental chart, billing and the full CNS flow. Bring the questions your current software can't answer.

Nothing. Clinico runs in the browser on Mac, Windows, iPad, Android and your phone. There is no server, no VPN and no IT contract.

Luxembourgish, French, German, English and Portuguese. Each user picks their own, so your assistant's Clinico doesn't have to be in your language.

Yes, and on Windows, iPad, Android and your phone. It runs in the browser, so the hardware choice is yours. Most dental software in this market is Windows-only, which quietly decides what you are allowed to buy.

Users, appointments, transactions and rooms are unlimited on every plan. The price follows the number of full-time practitioners and clinics, so growing your team does not turn into a bigger invoice for the same software.

Dental and periodontal charting live in one view, in FDI notation, down to the individual tooth surface. You record restorations, caries, implants and pathologies with colour-coded markers, and it handles deciduous and mixed dentition. Each finding carries material, quality and decision, and it feeds the patient's history automatically instead of being retyped into a note.

Clinico makes that hard. Medical history, allergies and medications are ICD-coded, and anything you mark as important shows as a persistent banner on the patient file, on every tab. Flag a drug once in the reference database and every clinician sees the warning wherever it appears.

A patient cancels and the freed slot is offered against your waiting list, matched on priority, duration and practitioner. You confirm, the patient is booked, and the chair stays busy. It is the single feature colleagues comment on most, because an empty chair is the most expensive thing in a practice.

Yes. Create a task on a patient file, chase the lab or order the implant, assign it to your assistant, and watch it move from To Do to Done on a kanban board. Discussion stays on the task instead of sticky notes and WhatsApp messages.

Yes. Revenue by CNS act and by practitioner, unpaid invoices, appointment volumes, durations and lead times, all live and filterable by date or practitioner. You look at the numbers on the 12th because they are there, rather than meeting them in an export on the 31st.

One search bar covers patients, appointments, invoices and prior authorisations, and it returns results instantly across thousands of records. Colleagues moving from older desktop systems tend to notice the speed before they notice anything else.

Yes. Multiple clinics sit under one account and you switch site from the header, with patients, billing and users staying unified. Per-user and per-module read and write permissions are managed by you, without asking us for help.

Yes. Clinico is on the Agence eSanté's SONS V2 list for PID V2 and Remboursement digitalisé. The list is public, so check it yourself before believing any provider, us included.

The CNS switches PID V1 off. Software that was never moved to PID V2 cannot take PID payments from that day. The date has already moved twice, from 1 July to 1 August to 20 September, so confirm it with your own provider. Clinico moved to PID V2 long ago and is unaffected either way.

Digital transmission of mémoires d'honoraires becomes mandatory for the Remboursement and PID modes. Software that still prints and posts stops being compliant for those modes. Clinico transmits digitally today.

Once your software carries the label, you activate the web services in your mySecu.lu account. It's a one-time step of a few minutes, we do it with you during onboarding, and the first PID payment usually lands the same day.

Most of the nomenclature, yes. Prostheses, orthodontics, accident-insurance acts and tiers payant social stay on the classic flow for now. Clinico bills both flows from the same screen.

It is the piece the CNS built for software companies: it receives your mémoires, produces the official documents and signs them. From 20 September 2026 it is the only way software can reach the CNS. It is your provider's job, not yours. Clinico connects to it for you, with nothing to install at the practice and no certificates to keep track of.

The Agence eSanté pays your software provider a flat €640 for each practice they bring onto the SONS V2 services, so that side is covered and does not land on your invoice. What you pay is whatever your software contract says, which is why it is worth asking any provider whether they treat this work as a chargeable update.

The CNS offers a stopgap: a small program you install on your own computer with simple forms for sending a mémoire or a sick note. It keeps no patient records and stores nothing, so every visit means typing everything again. It exists to keep people legal, not to run a practice.

The European Health Data Space requires patient summaries, electronic prescriptions and dispensations to be digital across Europe by March 2029, then lab results, imaging and discharge reports by March 2031. It is far off, though it is one more reason the software you choose now should be cloud-based and actively developed.

The eCIT, the electronic sick note, is being built now and will be ready for the January 2027 deadline. The eOrdonnance follows once the Agence eSanté opens it. PID V2 and digital mémoires already work today, which covers the one deadline with a fixed date.

No. What becomes compulsory is sending the mémoire d'honoraires electronically, and you can do that two ways: PID V2, where the CNS pays you its share within seconds, or Remboursement digitalisé, where the patient is paid back through the GesondheetsApp. Clinico is on the SONS V2 list for both, so the choice stays yours, visit by visit.

Only the ones in the Remboursement and PID modes. Tiers payant and tiers payant social continue on the current procedure until the CNS says otherwise, and they are still sent grouped by post with a monthly statement.

There is an exemption for practitioners born before 1 January 1965 who also work outside any association of doctors or dentists and have annual revenue below €100,000. Both conditions must hold, and you have to request it from the CNS by post. Anyone with an exemption can still choose to transmit digitally without losing it.

The CNS has not published those dates. eCIT is running in a transitional phase where paper and digital both count, and prescriptions and devis are announced for 2026 and 2027, with the eOrdonnance service now planned for January 2027. Dates in this programme have moved more than once, which is the argument for software whose software provider absorbs each change rather than billing you for it.

From the National Medication List shared by the Agence eSanté. We receive it monthly and update Clinico with it, so what you see when prescribing is the official Luxembourg data rather than a generic database or a list that quietly went stale.

ICD-10, with at least three characters. A joint AMMD and CNS circular of 20 August 2026 ended the old two-digit codes, and it states that your software must let you search the ICD base by keyword and reach your most-used codes quickly. Clinico has been ICD-coded from the start, so records, allergies and medical history already carry the right codes.

LuxTrust is the national digital identity you already use for online banking and Guichet.lu, and it is how Luxembourg's health services know it is really you. Every practitioner has one. PID V2 authenticates you with it in real time, which is a change from older software that carried a certificate file anyone at the machine could use. You sign in once with LuxTrust and Clinico handles the CNS exchanges from there.

Yes, once delegation is set up. This is the part that surprises practices. Because PID V2 authenticates the practitioner in real time with LuxTrust, an assistant cannot simply act in your name the way a shared certificate file used to allow. You declare the people who work for you in Mon Cabinet, the Agence eSanté service for exactly this, and from then on they handle CNS exchanges under your responsibility without pulling you away from the chair. Clinico supports MonCabinet delegation, and we set it up with you during onboarding.

Yes, whatever you run today. We take a copy of your database and move everything: patients, treatment histories, notes, attachments, invoices and quotes, field by field, validated with you before go-live and covered by a zero-data-loss guarantee.

A few weeks from demo to go-live, and your practice never closes for a day. A dedicated migration specialist runs the transfer from start to finish.

Yes. Storage is encrypted, access is controlled by role, and a full audit trail records who opened what. Clinico is GDPR-compliant and aligned with Luxembourg's health-data standards.

Yes. Same data, any device, secure login. The appointment your assistant books at the desk shows on your tablet before the patient hangs up.

We do, off-site and included. It stops being something anyone at the practice has to remember, check or pay a technician for.

Yes. Every allergy, issue and medication shows who changed it and when, in context, and the admin has a field-level audit log across the whole practice. It is the kind of thing you never need until the day you very much need it.

In the EU, encrypted, under GDPR. Access is controlled by role and every access is logged. The practice owner carries the GDPR duty, so this is worth asking every vendor you talk to.

Your imaging software keeps doing the radiology, and Clinico links the images to the patient. Attach X-rays, photos and lab documents to the chart, notes and treatments, then open them from the patient record when you need them at the chair.

Yes. Clinico works alongside the tools a modern practice already runs: imaging and radiology software, lab workflows, and aligner platforms such as Invisalign. The clinical record, documents, planning and billing live in Clinico while your specialist tools keep doing what they do best.

MyDSP (the national shared care record), eCIT and further eSanté services are in development, along with deeper third-party integrations. Each one arrives as part of your subscription, at no extra cost, with nothing to install and nothing for you to configure.

Our own team, in Luxembourg, in your language. We stay especially close during your first weeks, and after that you still reach people who know your practice.

Yes. Training is part of onboarding for every role: practitioners, assistants and the front desk. We stay close until the new routine feels normal.